Frequently Asked Questions
Do I need to charge the treadmill?
Nope. It's motorless, cordless, and completely powered by your weight.
Can the treadmill carry heavy weights?
It can hold up to 150kg.
How big is the treadmill?
The overall dimensions are 121*68*112.5 cm or 48*27*44 in.
The running belt is 40*120 cm or 16*47 in.
What is the maximum speed of the treadmill?
There is no maximum speed, but remember to be careful. :)
Will I be able to get a refund or exchange within 30 days of purchase?
At The Monster Crawler, we ensure that all of our customers are satisfied. This is why we offer a 30 Day Money Back Guarantee. This means that if you are unhappy with our product, you may return it within 30 days (given it's still in original condition).
Regarding refunds, you will be given a full/partial refund (depending on the condition of the returned product), including any shipping fees when you purchased it. However, you will be responsible for arranging the shipping to us as well as any associated delivery costs for the return.
Alternatively, you may exchange your product if it came with damages or defects. We will cover all shipping costs and related delivery fees. If your item qualifies for an exchange, we will send you a brand new treadmill within the same time as the time it would take if you were to purchase a new one.
For more information, click here.
What if the treadmill breaks or malfunctions after the 30 day period?
No worries! At The Monster Crawler, we provide a 1 year warranty with each purchase. Just message us on Facebook messenger or through email to reach us instantly. We can then help you send your treadmill for repair.
Do you ship to my country?
Currently, we only ship to Singapore. If you are located somewhere else, keep a lookout for us in the future. :)
Which battery do I use for the screen?